Publishing director: Mr Grangeon
VAT: FR46 433 646 239
4 B RUE DU CAMP DE BATAILLE, 30400 VILLENEUVE-LES-AVIGNON
DATA PROTECTION
Any user who has submitted information that directly or indirectly identifies them has a right of access and rectification in accordance with law no. 78-17 of 06/01/78 (Data Protection) with the site administrator.
Hyperlinks
External sites to LES JARDINS DE LA LIVREE that contain a hyperlink to this site are not under the control of LES JARDINS DE LA LIVREE, which therefore disclaims all responsibility for their content. The user is solely responsible for their use.
LIABILITY
By accessing this site, you are informed that the use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. LES JARDINS DE LA LIVREE cannot be held liable for errors or omissions, the publisher also reserving the right to modify and update the site's data at any time.
COPYRIGHT
In accordance with the French Intellectual Property Code, reproduction for purposes other than private use, sale, distribution, publication, adaptation or communication, partial or complete, of the data (layout, site arrangement, photos, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the rights holders mentioned above.
DATA PROTECTION AND PRIVACY
Any user who has submitted information directly or indirectly identifying themselves has a right of access and rectification in accordance with Law No. 78‑17 of 6/01/78 (Data Protection and Freedoms) with the site administrator.
PERSONAL DATA PROTECTION
Identity of the data controller
The Site is published by the operating company whose contact details are given above.
Access to the website and the use of its content are carried out under the terms of use described below.
Nature of personal data
«Personal data» is understood to mean any personal information that you may share with the operating company and which may allow the latter, directly or indirectly, to identify you as a natural person, for example during a website visit, an information request, a room reservation and other services.
The personal data collected
You may be asked to provide your personal data when browsing the operator's website.
The mandatory or optional nature of the information requested will be indicated to you at the time of collection by an asterisk «*». Information marked with an asterisk is mandatory because it is essential for processing your various requests. Other information is intended to help us get to know you better and improve the services offered to you. It is therefore optional.
The operator collects and processes in particular your surname, forename, email address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay…), your online reviews.
When is your personal data collected?
- You browse the website (IP address and Cookies) and view products or services;
- You provide the operator with your observations/comments in certain sections, via questionnaires or contact forms, the operator’s official social media page;
- You send the operator an electronic message;
- You subscribe to the newsletter mailing list;
- You share a page or an offer by sending an email or via a social network;
- You respond to a satisfaction questionnaire;
- You are submitting a request for a quote.
Data storage
The information collected is stored in our various reservation systems on secure, SSL‑certified databases.
This database includes: customers' names, their addresses, telephone numbers, job titles, company names and their credit card details. We may also record other information such as your preferences regarding the room, meals, beverages and other services as well as your stay history at our establishment.
Purpose of data collection by the operating company
Through the website, the operating company collects the data about you that is strictly necessary for the following purposes:
- In order to manage your information and reservation requests, as well as any loyalty programme;
- To improve and personalise the operating company's services to facilitate your navigation on the website;
- To manage and monitor the entire customer relationship;
- Manage subscription to the operating company's news and promotional offers (newsletter);
- To handle all your access requests in accordance with applicable law;
- To manage unpaid debts and litigation;
- To process job applications for vacancies at the operating company that have attracted your interest, or any speculative application;
- Measurement of quality and satisfaction.
If mandatory information is not provided, your request cannot be processed.
Commitments of the operating company regarding the protection of personal data
Transparency and purpose:
No personal data is or will be collected without your knowledge. Whether the information requested by the operating company on the website is optional or mandatory will be indicated in advance by the presence of the «*» asterisk. The operating company collects and processes your personal data only for the purposes described in these Legal Notices.
Proportionality and relevance:
The operating company collects and processes only the personal data necessary for the proper handling of your request or for the personalisation of the services offered to you.
Data retention period:
The operating company retains your personal data only for the period necessary to process it in accordance with the applicable law.
Security and confidentiality:
The operating company undertakes to take the necessary measures to ensure the confidentiality of the data and not to disclose it to unauthorised third parties.
We may be required to disclose your personal information to local authorities if required by law or in the context of an investigation and in accordance with local regulations.
As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), browser type used, internet service provider, referrer and exit pages, operating system, date, time and clickstream data.
Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you personally and cannot by themselves reveal your identity.
Respect for your rights:
You are informed of your rights to enquire, access, rectify and object for legitimate reasons as well as your right to object to commercial solicitation in accordance with the provisions of Law No. 78-17 of 6 January 1978.
Rights of access, rectification and objection:
In accordance with Law No. 78-17 of 6 January 1978 on Information Technology, Files and Civil Liberties, you have, upon simple written request, a right of access to and rectification of information concerning you.
You may also, for legitimate reasons, object to the processing of data concerning you.
To exercise any of these rights and obtain the communication of information concerning you, simply contact the operating company whose contact details are available at the start of this Legal Notice.
Review management policy
Commitment to transparency
We place paramount importance on the authenticity and transparency of reviews published on our site. We comply with legal obligations regarding the publication of online reviews, in accordance with the Consumer Code (Article L. 111-7-2, Decree No. 2017-1436 of 29 September 2017).
The reviews displayed on our site are mainly gathered from Google, but may also come from other sources. We carry out retrospective checks to ensure their authenticity, but some fraudulent reviews may nonetheless escape detection.
Collection and verification of reviews
- The reviews displayed generally come from Google, although other sources may be used.
- We carry out a review check to ensure they comply with our publishing rules.
- If a fraudulent review is detected, we remove it. However, some inauthentic reviews may escape our control despite our vigilance.
Display and ranking of reviews
- Only the most recent reviews are displayed on our site. This means that some reviews, whether positive or negative, may no longer be visible after a certain time.
- Each review states the publication date and, when available, the date of the customer experience.
- No payment or consideration is offered in exchange for a review.
- Customer reviews published on our site are subject to an internal moderation procedure to ensure their authenticity and compliance with applicable laws. The reviews presented on this site are selected according to internally defined criteria. Published reviews do not necessarily reflect all customer feedback. In accordance with Decree No. 2017-1436 of 29 September 2017 and Article L.111-7-2 of the Consumer Code, we inform our users that reviews may be selected prior to publication. This selection is based on objective criteria such as verification of the consumption experience, relevance of content and compliance with rules of courtesy. Reviews containing abusive, discriminatory or defamatory remarks against third parties are systematically excluded. Users have the option to contact us for any request to modify or delete their review, subject to appropriate justification.
Publication and moderation criteria
Reviews are published according to the following criteria:
- The review must come from a verifiable source and relate to a real experience with our company.
- The review must observe rules of courtesy and must not contain defamatory remarks.
- A review may be removed if it is reported as fraudulent, contains incorrect information or inappropriate language.
Right of reply
Businesses and professionals may exercise their right of reply to provide clarification or an explanation regarding a published review.
COOKIES
When browsing the website, certain information relating to the navigation of your device may be recorded in files called «Cookies» installed on your device, subject to the choices you have made regarding cookies and which you can change at any time.
A cookie is a small text file saved in a dedicated area of your device's hard drive when using your browser to access an online service. It allows its issuer to identify the device in which it is stored for the duration of the cookie's validity or storage period.
The cookies issued by the operating company are used for the purposes described below, for the duration of the relevant cookie's validity, subject to your choices arising from the settings of the browser software used during your visit to the website, which you can change at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via pages of the website
Only the issuer of a cookie may read or modify information contained in it.
Different types of cookies are used on the website; they have different purposes. Some are necessary for your use of the website.
Analytical cookies
These are the cookies that allow the operating company to:
- generate statistics and the various elements composing the website (sections and content visited, browsing paths) in order to improve the browsing experience offered;
- count the total number of advertisements displayed by it on its advertising spaces, identify those advertisements, their number of displays, the number of clicks and browsing information.
Example of analytical cookies
- _ga Analytics: recording of browsing data
- __utm Analytics: recording of browsing data
- _gac Campaign: recording of advertising campaign browsing data
Cookies and social network plug-ins (social buttons)
The operating company may include tools on the website to share content with others or to notify those others of your viewing or opinion regarding content on our site. This includes, in particular, «Share» and «Like» buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the processes used by social networks to collect information.
- Facebook Connect: sign in using your Facebook account
- Facebook Social Graph: sharing the page on Facebook
- Pinterest: sharing the page on Pinterest
- LinkedIn: sharing the page on LinkedIn
- Instagram: sharing the page on Instagram
Cookies and machine identifiers for the purpose of securing transactions
We inform you that when you place an order, the operating company, or its contractors acting on its behalf, may place cookies or collect information relating to your device, in particular information (technical security attributes) necessary for recognising devices (computer, tablet or mobile phone) in order to allow identification of your device for the purpose of securing transactions in your interest.
Advertising cookies
Advertising content (graphics, animations, videos etc.) displayed in the operating company’s advertising spaces may contain cookies issued by third parties which can, for the lifetime of the cookies, count clicks but also offer you the most suitable adverts according to your browsing behaviour, interests and preferences.
Refusing advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only have the effect of showing advertising that does not take account of your interests or preferences.
These cookies mainly depend on advertising networks. We cannot list them exhaustively:
- AdWords: purchase of sponsored keywords displayed on Google
- Facebook Custom Audience
- targeted advertising: recording of the browsing path
Advertising targeting
The site may contain cookies issued by third parties (agencies and advertising tools) and allow them, for the duration of the cookie’s validity, to collect browsing data relating to devices connecting to our sites, and also to offer you advertising content likely to correspond to your previous browsing on the site.
Under no circumstances does the collection of this data allow these service providers to identify you personally. Your surname, given name, username, postal address, email address and password are in no case disclosed to third parties without your prior and explicit consent.
Your choices regarding cookies
Several options are available to you for managing cookies. Any settings you make may affect your web browsing and your access to certain services that require the use of cookies.
The choices offered to you by your web browser
You can customise your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are either stored on your device or, conversely, refused.
Refusing cookies
If you refuse the storage of cookies, certain features, such as signing in to your personal account or personalising your browsing (choice of preferred language, for example), will no longer be available.
The operating company declines all responsibility for consequences related to the degraded operation of its services and features due to cookie refusal.
How to exercise your choices, depending on the browser you use?
For cookie management and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to change your cookie preferences.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click the Tools button, then Internet Options. Under the General tab, under Browsing history, click Settings. Click the View files button. Click the Name column header to sort all files alphabetically, then browse the list until you see files starting with the prefix «Cookie» (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the operator company's name and delete them. Close the window that contains the list of files, then click OK twice to return to Internet Explorer.
For Safari™:
https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, choose the Edit menu > Preferences. Click Security. Click Show Cookies. Select the cookies that contain the operator company's name and click Remove or Remove All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click More. Hover over More tools, then click Clear browsing data. In the “Clear browsing data” window, check the boxes Cookies and other site and plug-in data and Cached images and files. Use the menu at the top to select the amount of data you want to delete. Select the Beginning of time to delete everything. Click Clear browsing data.
For Firefox™:
https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the browser's «Tools» tab then select the «Options» menu. In the window that appears, choose «Privacy» and click «remove individual cookies». Locate the files that contain the operator company's name. Select them and delete them.
For more information on cookies
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Referral to the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer has the right to refer the Tourism and Travel Ombudsman free of charge, whose contact details are currently as follows:
Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17
Website design
Creation of hotel websites
Professional website creation
128 Rue de la Boétie
75008 PARIS
Hotel and restaurant website creation | Hotel web design | France Web Design | WordPress maintenance | Business SEO
Hosting provider:
Infomaniak Network SA
Rue Eugène Marziano 25
1227 Les Acacias (GE)
Commercial Register of the Canton of Geneva
CH-660.0.059.996-1
IDE number
CHE-103.167.648
VAT number
CHE-103.167.648